Category

General

• General

  Do you spend too much time chasing aged A/R?

  07.17.08 | Permalink | Comment?

  If you’re in the B2B realm, chances are you spend a considerable amount of time chasing down receivables. How much time to spend on the phone getting your customers to pay you?

  2 hours/week?
  4 hours/week?
  Here’s some quick tips…
  Change your payment terms
  If you’re not already doing it, offer 2/10 Net 30 payment terms. Offer your customers a [...]

• General

  A New Toy

  07.15.08 | Permalink | Comment?

  I’m so excited! Whenever I need to explain something in person, I have to have something to draw with. I’m one of those people that immediately run to the whiteboard and start drawing things.
  Now the funny thing is…I’m not what you’d consider an artist. I’m not even a very right-brained kind of person. But for [...]

• General

  Great customer service is NOT a differentiator

  07.10.08 | Permalink | Comment?

  If your marketing strategy to beat the competition is: we provide better customer service…think again.
  In a recent article, Ben Yoskovitz at the Instigator Blog posted a really good article about using customer service as a differentiator.
  one of the areas where companies (startups and non-startups) continue to fall flat on their faces is customer service and [...]